Failed brake servo/pedal simulator - a how-to DIY fix

Faults and Technical chat for the Honda E
SF999999
Posts: 8
Joined: Tue Apr 09, 2024 2:17 pm

Post by SF999999 »

To my understanding, just from reading the interpretation of the Japanese recall detail (via The Telegraph clip) the fault occurred during manufacture. The error allowed brake fluid to seep into the area where the metal sensors are and this caused them to corrode - preventing accurate feedback from the brake servo. Bear in mind the OP has a great deal more technical knowledge than me (frankly I’d struggle to change a battery). The brake servo on my car failed at 28k in Jan 24. I have no money to pay for the repair and am unable to access credit. I had no option but to try and sue the Honda garage that I purchased my car from (not fit for purpose etc). Meanwhile Honda UK had provided me with a hire car. After four months of getting nowhere with the legal process, Honda UK arranged for my local Honda servicing garage to replace the brake servo and paid the full cost of labour and parts. I guess that was a less costly option for Honda UK than continuing to pay for my car hire. I am very pleased and relieved to have my Jazz back.

5thcivic
Posts: 155
Joined: Wed Jun 16, 2021 6:50 pm

Post by 5thcivic »

Wow, at least you had a result, even with all the aggro. Well done for sticking to your guns.
madbiker
Posts: 49
Joined: Thu Nov 30, 2023 5:04 pm

Post by madbiker »

Well done SF999999 for digging your heals in.
2022 Honda E Advance, Modern Steel Metalic, 16” rims.
2017 Honda MSX125.
2016 Nissan Navara Tekna on 4C air ride.
2009 Honda TRX700 road registered.
UrbanMobility
Posts: 7
Joined: Tue Nov 29, 2022 3:24 pm
Location: Germany
Contact:

Post by UrbanMobility »

Hello everyone,

my Honda E (registered in Germany in October 2020) broke down last week with this error.

You might be interested to know how Honda Germany handled this.

Even though I have a 5-year extended warranty that is covered by an insurance (through the dealer, not Honda), my repair shop submitted a goodwill request.

Honda Germany covers all costs completely. The spare part does deliver within 1.5 weeks.
SF999999
Posts: 8
Joined: Tue Apr 09, 2024 2:17 pm

Post by SF999999 »

Thanks for letting us know! I wonder why Honda in UK are being so difficult?
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Reuben80
Posts: 568
Joined: Mon May 25, 2020 3:29 pm
Location: Malta

Post by Reuben80 »

UrbanMobility wrote: Tue Jul 16, 2024 10:15 am Hello everyone,

my Honda E (registered in Germany in October 2020) broke down last week with this error.

You might be interested to know how Honda Germany handled this.

Even though I have a 5-year extended warranty that is covered by an insurance (through the dealer, not Honda), my repair shop submitted a goodwill request.

Honda Germany covers all costs completely. The spare part does deliver within 1.5 weeks.
Good to know, thank you. How many km did you do please?
UrbanMobility
Posts: 7
Joined: Tue Nov 29, 2022 3:24 pm
Location: Germany
Contact:

Post by UrbanMobility »

Approximately 27,000 km
CDot
Posts: 7
Joined: Sun Nov 22, 2020 7:48 pm

Post by CDot »

Hi all,

In Feb 2024, I had the same brake servo failure on my 2020 Honda E. The replacement costs were coming in circa £2,700 with a 3 month lead-in time. The best Goodwill Offer my Honda garage could arrange was 40% discount on the part, but not the labour so the bill was still coming in around £2,100.

My car wasn’t long out of warranty, so we were really disappointed at this and took it up with Honda Customer Service. They were pretty painful to deal with (no-one calling me back or updating on my case) so after 2 months when my car was eventually fixed and waiting to be collected, we wrote direct to the Managing Director.

Initially we didn’t get a response to our email, so we posted a letter 1st class and got a call within 2 days. Straight away, they agreed to cover the cost of the part, but I stood my ground that I shouldn’t be expected to cover labour costs for what is clearly a manufacturing fault, so they later agreed to cover the cost of the labour aswell.

If the garage won’t cover the entirety of the costs, my advice would be to go straight to the Managing Director with a letter (both email and post) outlining your issues, referring the Japan recall and other affected Honda models Honda CR-Vs/Jazz etc. Hopefully they will come good fairly quickly.

Jean-Marc.Streng
Honda Motor Europe (UK) Cain Road
Bracknell
Berkshire
RG12 1HL

Jean-Marc.Streng@honda-eu.com


Best of luck!
5thcivic
Posts: 155
Joined: Wed Jun 16, 2021 6:50 pm

Post by 5thcivic »

Thank you for that update.
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