My Honda+
I am afraid they have no idea. Honda refers to the experts at Honda Connected Services - they claim the problem is not with the vehicle. So that leaves either the mobile network (no known outages for 38 days), or their server. As the latter works for a large number of vehicles this problem should be have been solved within hours.
What should we do? I am considering handing the vehicle over to Honda or the dealer and pressing for the repair. I don't think it is a minor issue to be tollerated. Especially if several people share the vehicle, the information on the app (and the digital key) are essential components of the concept.
What should we do? I am considering handing the vehicle over to Honda or the dealer and pressing for the repair. I don't think it is a minor issue to be tollerated. Especially if several people share the vehicle, the information on the app (and the digital key) are essential components of the concept.
- londiniumperson
- Posts: 1832
- Joined: Fri Oct 11, 2019 2:37 pm
That's what I had to do after wasting many, many hours of my time along with dozens of emails & phone calls as well as a couple of dealer visits trying to get the app working.RAL7004 wrote: ↑Sun Jun 13, 2021 8:09 pm ...
What should we do? I am considering handing the vehicle over to Honda or the dealer and pressing for the repair. I don't think it is a minor issue to be tollerated. Especially if several people share the vehicle, the information on the app (and the digital key) are essential components of the concept.
As I was nearing 2 months after purchase with the issue (app had never worked up to then) still not resolved I phoned the dealer & said that they have one last chance to sort this out or they'll be taking the car back and refunding me 100% of the purchase cost.
2020 Advance in Crystal Black Pearl on 17's - 08/2020-Current
2015 VW Tiguan (Pure White) - 04/2018-Current
1991 Honda Beat PP1 (Festival Red) - 11/2022-Current
2015 VW Tiguan (Pure White) - 04/2018-Current
1991 Honda Beat PP1 (Festival Red) - 11/2022-Current
Don´t forget, there are people like me which buys at the day of handle over the car, the whole package in the app, like the useless "OK HONDA" feature, where get i my money back, not able to use it for nearly 40 days.
And yes, you are right to say that a functional app is part of the concept! My dealer can´t help me, so we have to wait of the grace that somebody will fix it!
And yes, you are right to say that a functional app is part of the concept! My dealer can´t help me, so we have to wait of the grace that somebody will fix it!
I wonder whether the dealer has prepared the car properly. If the app has never worked, then this is very likely. The car’s sim needs to be in a certain mode, and then you wait 24h. After that there is a procedure that needs to be followed to connect the car to the app.
The dealers should be aware, but this is all new to them too.
The dealers should be aware, but this is all new to them too.
- rickwookie
- Posts: 849
- Joined: Thu Sep 12, 2019 1:30 am
- Location: St Albans, UK
- Contact:
RAL is your eSIM using Vodafone in Germany? My dealer says they got an update from Honda Connected Services claiming that this is an issue between Vodafone's servers and Honda's.RAL7004 wrote: ↑Sun Jun 13, 2021 8:09 pm I am afraid they have no idea. Honda refers to the experts at Honda Connected Services - they claim the problem is not with the vehicle. So that leaves either the mobile network (no known outages for 38 days), or their server. As the latter works for a large number of vehicles this problem should be have been solved within hours.
What should we do? I am considering handing the vehicle over to Honda or the dealer and pressing for the repair. I don't think it is a minor issue to be tollerated. Especially if several people share the vehicle, the information on the app (and the digital key) are essential components of the concept.
My only thought could be is that it's either a port blocking issue (but then it should affect everyone) or a "double NAT" problem where only certain mobile network IP addresses are behind an additional network and the Honda server can't therefore remotely connect to the car. Why the car wouldn't ever periodically connect itself out to the server though (like every time you switch it on for example) would be a mystery, but then I could be wrongly assuming whoever designed the system isn't an idiot.
Yes, I guess it's Vodafone (at least the car's hotspot is serviced by them)....
I don't have the technical background to understand your assumption: What would be the solution, should it be as you suspect?
I think any advice for the "experts" at Honda Connected Services would be helpful. They really don't have a clue what to do (today 43 days of frustrated attempts to find a solution).
I don't have the technical background to understand your assumption: What would be the solution, should it be as you suspect?
I think any advice for the "experts" at Honda Connected Services would be helpful. They really don't have a clue what to do (today 43 days of frustrated attempts to find a solution).
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