Re: Alternative e-SIM internet provider
Posted: Fri Feb 17, 2023 9:04 am
Few remarks:
- indeed, you should not need to contact the previous owner, the dealer or connected services team should be able to fix it as you're the new owner
- if your car would be associated to different owner / driver, the My Honda App+ should report it after you enter the VIN - I understand it is NOT the case as you can reach generate PIN screen
- giving the strange behaviour you see, I would:
1. try with a different phone / fresh app installed (clear cache, etc.) / new account registration (new email address for the purpose of your honda car/app)
2. open ticket to connected services Europe (connectedservices.support@honda-eu.com), mentioning (just) your email address and VIN and ask for resolution. They should be able to check behind the hood, in the Digital Services system, and identify the anomaly there. A reset / reactivation of your car / account / profile would be necessary.
2.1. this action will allow you to get in direct contact with connected services team and / or Honda AT and hopefully solve it; even good dealers don't want to spend time to "debug" connect services issues;
2.2. you can always ask for escalation during the process.
HTH
Thanks,
~amo~
- indeed, you should not need to contact the previous owner, the dealer or connected services team should be able to fix it as you're the new owner
- if your car would be associated to different owner / driver, the My Honda App+ should report it after you enter the VIN - I understand it is NOT the case as you can reach generate PIN screen
- giving the strange behaviour you see, I would:
1. try with a different phone / fresh app installed (clear cache, etc.) / new account registration (new email address for the purpose of your honda car/app)
2. open ticket to connected services Europe (connectedservices.support@honda-eu.com), mentioning (just) your email address and VIN and ask for resolution. They should be able to check behind the hood, in the Digital Services system, and identify the anomaly there. A reset / reactivation of your car / account / profile would be necessary.
2.1. this action will allow you to get in direct contact with connected services team and / or Honda AT and hopefully solve it; even good dealers don't want to spend time to "debug" connect services issues;
2.2. you can always ask for escalation during the process.
HTH
Thanks,
~amo~