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5thcivic
Posts: 174
Joined: Wed Jun 16, 2021 6:50 pm

Post by 5thcivic »

Just got a message my subscription has expired just before the 3 years are up. If I look at the app all I get is a link to subscriptions, no car info. Does the app give up all the functions without paying something, the link appears to go straight to payments?

Deleted User 473

Post by Deleted User 473 »

I believe so - there was an email from Honda to say the way the subscriptions work is changing. If you paid for 6or8 years of core connectivity subscription, you were basically going to lose out... I think they tried to consolidate the 4 separate subscriptions into 1 or 2...
5thcivic
Posts: 174
Joined: Wed Jun 16, 2021 6:50 pm

Post by 5thcivic »

I don't think it's worth £60 a year.
andrewparker
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Joined: Mon May 27, 2024 7:14 pm

Post by andrewparker »

5thcivic wrote: Wed Jun 19, 2024 2:06 pm I don't think it's worth £60 a year.
Apologies for being ignorant, but does the app have any functionality without a subscription? Or does it only work with a subscription?
2021 Honda e Advance – Platinum White
2022 Polestar 2 – Midnight Blue
2005 Porsche Boxster S – Night Blue
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Verone
Posts: 211
Joined: Thu Mar 24, 2022 6:52 pm

Post by Verone »

It's not even available here in Iceland, so by the sounds of it I'm not missing anything :D
Icelandic Advance Limited Edition in Premium Crystal Red on 17" rims
Registered May 2023
Home Type 2 Charging & Free Work Type 2 Charging! Woo!
ODO - 13600km
5thcivic
Posts: 174
Joined: Wed Jun 16, 2021 6:50 pm

Post by 5thcivic »

When the three years are up it loses everything by the look of it, just a link to pay for subscriptions. My E is up, the Jazz has a year to go. Surprisingly I did not see a discount for people with more than one Honda.
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rickwookie
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Joined: Thu Sep 12, 2019 1:30 am
Location: St Albans, UK
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Post by rickwookie »

So we just found out this morning when attempting to use the app to preheat the car, that we no longer have a subscription.
I must have missed the email about the change to the subscription policy, but I’m pretty pissed off that since we originally paid something for I think 8 years worth of this crappy app, they can go and retrospectively change the offer.
The idea that I would pay £5 a month for their barely functioning, slow, clunky system is laughable.
I’ll just be using the key fob remote to preheat going forward.
MattHero
Posts: 312
Joined: Fri Aug 21, 2020 2:17 pm

Post by MattHero »

Yeah, mine finally ran out today too. Last month or so it's not been giving me even the basic charging notifications, but I'd already decided that it's not worth a monthly fee for the very limited functionality that I use. It's a shame that for all the upfront promises and hassle getting it working on launch that it's turned out to be such a disappointment. Still love the car mind you, but the app has been uninstalled and I'll not look back at with a single jot of regret for doing so.
2020 Advance Charge Yellow on 16s.
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londiniumperson
Posts: 1833
Joined: Fri Oct 11, 2019 2:37 pm

Post by londiniumperson »

I'm also disappointed with Honda's service. Now that my subscription has ended, I can't justify renewing it.
It's unacceptable that they broke their initial contract. Sadly, this seems to be Honda's way now—disregarding their commitments and putting customers last.
2020 Advance in Crystal Black Pearl on 17's - 08/2020-Current
2015 VW Tiguan (Pure White) - 04/2018-Current
1991 Honda Beat PP1 (Festival Red) - 11/2022-Current
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londiniumperson
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Joined: Fri Oct 11, 2019 2:37 pm

Post by londiniumperson »

Got an email today informing me my subscription had ended. A bit redundant, as I discovered that myself last week. Not the most efficient notification system.

Their email notification is about as response as the app was :lol:
2020 Advance in Crystal Black Pearl on 17's - 08/2020-Current
2015 VW Tiguan (Pure White) - 04/2018-Current
1991 Honda Beat PP1 (Festival Red) - 11/2022-Current
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