USB port dead

[davidam]

4 months and 5,000 miles in and found my first fault. Been using USB for CarPlay daily since day one. Yesterday it stopped working. USB port on the right is dead. Tried 2 known good cables without luck. Other port working as is the 3 pin. Dealer visit ???

[EEEE]

Worth checking with another device to be sure if you can.

If you have a spare hour - a full system reset could be a fix worth trying before hitting the dealer (They may well tell you to do the same anyway).

[davidam]

Tried other devices and different cables - no go.

Will look into the reset thanks.

[ZoeDave]

Please let us know how it goes- I've had the same problem since shortly after delivery, but as wireless works fine, it hasn't bothered me.

[londiniumperson]

4 months and 5,000 miles in and found my first fault. Been using USB for CarPlay daily since day one. Yesterday it stopped working. USB port on the right is dead. Tried 2 known good cables without luck. Other port working as is the 3 pin. Dealer visit ???

When you say that the other port is working, do you mean for CarPlay or just power?

[davidam]

Other port just supplies power - no airplay connection (by design). Havent got round to trying the reset option yet.

[davidam]

Please let us know how it goes- I've had the same problem since shortly after delivery, but as wireless works fine, it hasn't bothered me.

Will do

[nyx]

I had this just a few weeks into ownership. Started working again on its own a few days later. Otherwise I would have brought it to a dealership.

[davidam]

Just did a Factory Data Reset from System menu and its working again. Many thanks.

Reset only took a few minutes. Bit of a pain setting up infotainment again but worth it.

[Stiwaz]

Hi,
Old thread but problem still exists.

I've had this problem a few times. I use usb-carplay. Lossless audio and in my car it feels faster and more snappy than wireless-carplay.
Randomly my usb dies/stopes working. No charging and no usb-carplay. I know reseting to factory settings solves this problem, and i know leaving the car for 30-48 hours solves it. I'm guessing there is some deep sleep function or something that happens when leaving the car for 30-48 hours. I haven't used a timer for this so I'm guessing its around 30-48 hours. 24 hours is not enough.

I know there is hidden features on this car. Like holding down buttons and such to access the "secret" menu (the one that adds wireless android CarPlay and hdmi use while driving).

Has anyone found a option to reset the usb or audio system?
Waiting 30+ hours is silly, and factory reset results in a lot of fiddling in the menus..

Sorry if my english is bad, not my first language.. =)